Services and support
Norma is a product, not a project: a defined path from a demo on your own trades to production, with support, training and upgrades in the subscription.
Onboarding
An hour with your team: a new trade priced with its XVA and capital, what-if on a sample of your book, drilldown on exposure and sensitivities.
Guides, white papers and case studies on the use cases Norma is built for, sent by a person after a request.
SA-CVA and BA-CVA on an agreed scope of your book side by side, with attribution, within days.
Hosted in a UK or EU region, in your cloud tenancy, or on-prem. Containers, documented installation, no bespoke build.
Trades and market data through the published specification, results through the dashboards or the API into your own dashboards and reporting tools. One mapping session for your trade-system export.
Go-live with a named Norma engineer, run-books, and a reconciliation of your first production run against your existing numbers.
Business-hours support in UK and EU time, a named contact, response targets in the subscription, access to the knowledge base and release notes.
Extended hours covering Asia and US trading days, faster response targets, quarterly service reviews, a named engineer who knows your deployment.
Every release is included. Hosted tenants are upgraded for you; tenancy and on-prem deployments receive the release with notes and a tested migration.
Role-based sessions for desks, capital teams, risk and technology, on your own data, at onboarding and at each major release.